Frequently Asked Questions
Everything you need to know about bringing Cooper & Co quality into your home.
What is the standard shipping timeframe for furniture?
Most of our handcrafted furniture pieces are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days via our specialized white-glove courier service.
Do you offer a warranty on your home decor and furniture?
Yes, all Cooper & Co products come with a standard 12-month manufacturer's warranty that covers structural defects and craftsmanship to ensure your peace of mind.
What is your return policy if I change my mind?
We want you to love your space. If you are not completely satisfied, you can return un-assembled items in their original packaging within 30 days of delivery for a full refund, minus shipping costs.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified timber and eco-friendly textiles in our collections to minimize our environmental footprint while maintaining premium quality.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link and a unique code to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.